Terms & Conditions
Please read these Terms and Conditions carefully before using this web site. By accessing or using our web site you agree to be legally bound by these Terms and Conditions
Prices listed are in £GBP and are inclusive of Delivery costs and VAT.
We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order.
The price on your Order will be validated by us as part of the acceptance procedure. We try to ensure Prices displayed on our web site are correct at all times.
Should a Pricing error arise, we will inform you if a Product's correct price is higher than that stated on your Order and you may choose to either proceed with or Cancel the Order.
Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect us from card fraud.
and-thekitchensink.co.uk is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of acceptance. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.
You undertake that all details you provide to
us for the purpose of purchasing Products or services which may
be offered by us on our web site will be correct, that the credit
or debit card which you use is your own and that there are sufficient
funds or credit facilities to cover the cost of any Products or
services. We reserve the right to obtain validation and verification
of the authenticity of your credit or debit card details before
providing you with any Products or services.
All Products depicted on this web site (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Islands.
All Products are subject to availability. If
the Product you Order is unavailable, we will notify you immediately
by phone or email. We will offer alternatives to your from our product
range. In the event that we are unable to supply the product or substitute
Product to you at all, we shall notify you as soon as possible and shall
reimburse your payment in full.
Delivery is usually included in the advertised Product Prices and applicable within mainland England, Wales and Scotland. Delivery to Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, the Scottish Isles and certain remote locations, may be arranged subject to additional Delivery charges. Any additional delivery charges will be notified to you prior to your order being placed, and before your order is acknowledged.
Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. More information on extra charges will appear clearly on the individual Product pages where relevant.
Any times or dates stated on our web site or confirmation emails regarding Delivery are estimates only. and-thekitchensink.co.uk will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 12pm on weekdays, will be processed the next working day.
Whilst we agree to use all reasonable endeavors
to ensure that Delivery is made around the Delivery time advertised,
you will acknowledge that actual Delivery is often via third party
suppliers and carriers and can therefore be beyond our control.
Incorrect personal details may lead to problems or delays in Delivery,
so before placing your Order, please ensure that you have included
the full address details, including accurate postcode of the Delivery
address and your daytime contact telephone number and e-mail address
so we can notify you in the event of a Delivery problem.
Delivery will be deemed as successfully made once the Product has arrived at the address specified. No signature is required for proof of Delivery, except where carriers use this for their own confirmation. Products may be left at the Delivery address without the Recipient's permission except where third party suppliers require signed confirmation. Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk. If your order arrives with damage, the delivery note must be signed accordingly, with this stated on the delivery notes, or if unchecked, sigan accordingly.
In case of Delivery to certain locations such
as hospitals, airports, hotels, ships and other business premises,
the signature of any person authorized to accept Delivery on behalf
of the organization shall be accepted as proof of Delivery. Should
Delivery be refused at the Delivery address, and re-requested
for another date, we may charge for the second Delivery, since
we met our Delivery obligations with the initial Delivery attempt.
It is the Recipients responsibility to sign for the correct number
of packages as shown on the carrier's Delivery consignment note.
Shortages must be noted on the consignment note where possible.
You should notify us of the shortages within 10 days of Delivery.
If boxes look damaged on Delivery we recommend the contents are
inspected before accepting and signing the Delivery note.
Cancellations and returns
We endeavor to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please contact customer services.
You may Cancel your Order within 14 days from the date of making the Order for any reason. If you Cancel your Order via telephone your Order will be put on hold. You must confirm your wish to Cancel the Order in writing via email or post within 7 working days. Your Order will not be considered Cancelled until notification in writing is received.
If you decide to Cancel an Order after the Products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products and any administration incurred. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.
You are entitled to Cancel any payment at any
time where fraudulent use has been made of your credit or debit
card by another person not acting on your behalf or as your agent
and be re-credited by us to the extent that such sums are not
reimbursed by the card issuer.
Before you request or arrange return of a Product, please read the below information carefully.
You may Return any Delivered Products you have purchased within 7 working days of Delivery. To do so you must notify us in writing via email or post within 7 working days of Delivery. All returns must be notified to us in advance via email or a phone call. Each return must be authorised prior to return commencing. Unauthorised returns may be refused, and/or amounts being deducted from your resulting refund. If You are Returning a Product for any reason, you must pay the costs of Returning the Products to Us or our suppliers.
To return an item due to damages and/or discrepancies, you must request to do so within 7 days of receipt of your order. A request must be sent to us by email requesting the return, and confirming which items you would like to return. Your order number should be quoted in all correspondance, and if you've been issued with one, your returns number. Please specify the reason for return of each item. Please note: All returned items must include the returns request sent to us, and should be sent back in the same condition as they were received, in original boxes and suitably packaged for transit. If you wish to return or cancel an order for an item that has had a finish added, the refund will not include the cost of the finish and a re-stocking fee of 20% of the original cost of the item will be deducted. If you are returning an item as unwanted, you will be liable for the cost of carriage and we reserve the right to charge an admin and re-stocking fee for bespoke items or made to order goods.
On request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the Refund. If:
* the Product delivered is not what you Ordered
(including an unapproved Substitute Product), or does not correspond
with its description;
We will not accept Returns or Cancellations
if the Products have been altered by applying chemicals or paints
to the surfaces or by altering or customizing the Product in any
way that could be deemed as you using or treating the Products
as your own. While in your possession, you must keep any Products
you intend to Return to us in good condition. Products must be
Returned in the same condition as they were delivered. If products
were delivered flat packed they must be Returned in the same way.
Care must be taken to ensure the Return Products are packed well
to avoid damage or loss of parts in transit. Products Returned
which cannot be re-sold as new due to damage or wear and tear
may be subject to a reduction in the Refund given.
Refunds will be processed within 30 days. Where
exchange rates of currency are involved, the Refund will be made
in £GBP at the current exchange rate. We do not accept responsibility
for any loss or gain caused by changes in the exchange rate between
the time of Ordering and the time of issuing the Refund.
We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.
We may alter these Terms and Conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the Terms and Conditions on the web site regularly.
If any provision or terms of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. These Terms and Conditions and your use of our web site are governed by Scottish law and you submit to the non-exclusive jurisdiction of the Scottish court. Except in respect of a payment obligation, neither you nor and-thekitchensink.co.uk will be held liable for any failure to perform any obligation to the other due to causes beyond your or and-thekitchensink.co.uk's respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waive of that obligation or right.
These Terms and Conditions do not confer any
rights on any person or party (other than you and/or us) pursuant
to the Contracts (Rights of Third Parties) Act 1999.
All notices shall be given:
* to us via email or by post at:
No returns should be sent to this address, unless authorised and confirmed by a member of our staff. We will confirm the returns address to you by email in up your return being authorised.
* to you at either the email or postal address you provide during any Ordering process. Notice shall be deemed received when an email is received in full by 5pm (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
Modifications to web site
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions.
Please note that although we try to ensure that the content of our web site is accurate, our web sites may contain typographical errors or other inaccuracies.
These Terms and Conditions replace all other
Terms and Conditions previously applicable to the use of our web
site and/or sale of the Products.
Our web site is a place for you to select and Order kitchen products (the "Products"). Our web site describes the Products in more detail.
Please note that our web site is available only
to individuals that can form legally binding contracts under applicable
law. You must be over 18 years to purchase the Products, using
the payment methods displayed on our web site If you do not qualify
you may not use our web site
We promise that for any Product you purchase from our web site:
* We have the right to sell the Product to
We also promise that any service we provide
to you will be provided with reasonable skill and care. Subject
to our Delivery statements, we shall not be liable for any delay
or inability to perform our obligations to you if such delay is
due to any cause whatsoever beyond our reasonable control. We
exclude all other express or implied terms, conditions, warranties,
representations or endorsements whatsoever with regard to any
products (including without limitation the Products), our web
site or any information or service provided through our web site
If we are liable to you for any reason, our liability will be
limited to the amount paid by you for the Product concerned. This
limit does not apply to any liability we may have for death or
personal injury resulting from our negligence or for our fraudulent
misrepresentation. The limitations and exclusions in this clause
do not affect your non-excludable statutory rights and only apply
to the extent permissible by applicable law.
The following applies to any information you provide to us, for example during the registration or Ordering process.
* You authorize us to use, store or otherwise
process any personal information which relates to and identifies
you, including but not limited to your name and address, to the
extent reasonably necessary to provide the services which are
available through our web site by us, our suppliers, our partners,
successors (including the purchaser of the whole or part of our
business), associates, sub-contractors or other third parties
(together our "Partner Companies").
You are responsible in all respects for all
use of and for protecting the confidentiality of any username,
email verification and password that may be given to you or selected
by you for use on our web site You may not share these with or
transfer them to any third parties. You must notify Us immediately
of any unauthorized use of them or any other breach of security
regarding our web site that comes to your attention.
Unless otherwise specified all content and materials published on our web site are presented solely for your private, personal and non-commercial use.
Our web site is controlled and operated by us from our offices in Scotland. Where content published on our web site is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our web site and use of all information contained within it.
We have used our best endeavors to ensure that our web site complies with UK laws. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the UK. Those who visit our web site from other locations do so on their own initiative and are responsible for compliance with all applicable laws.
If use of our web site and/or viewing of it, or use of any material or content on our web site or services, or products offered through our web site are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorized to view or use our web site and you must exit immediately. and-thekitchensink.co.uk makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you.
You accept that if you are resident outside
the UK, you must satisfy yourself that you are lawfully able to
purchase the Products. and-thekitchensink.co.uk accepts no liability,
to the extent permitted by applicable laws, for any costs, losses
or damages resulting from or related to the purchase or attempted
purchase of the Products by persons in jurisdictions outside the
UK or who are nominees of or trustees for citizens, residents
or nationals of other countries.
The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is and-thekitchensink.co.uk, its affiliates or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of placing an Order with Us or using our web site as a shopping resource.
However, you may not modify, copy, reproduce,
republish, upload, post, transmit or distribute, by any means
or in any manner, any material or information on or downloaded
from our web site including but not limited to text, graphics,
video, messages, code and/or software without our prior written
consent, except where expressly invited to do so, for example
in Order to complete any test or questionnaire.
and-thekitchensink.co.uk make no representations whatsoever
about any other web sites which you may access through our web
site or which may link to our web site When you access any other
web site you understand that it is independent from Us and that
we have no control over the content or availability of that web
site In addition, a link to any other web site does not mean that
and-thekitchensink.co.uk endorses or accepts any responsibility for the
content, or the use of, such a web site and and-thekitchensink.co.uk shall
not be liable for any loss or damage cause or alleged to be caused
by or in connection with use or reliance on any content, Products
or services available on or through any other web site or resource.
Any concerns regarding any external link should be directed to
its web site administrator or web master.
Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all content, materials and information on our web site are provided on an 'as is' basis and you assume total responsibility and risk for your use of our web site and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.Data Protection Statement
The Data Protection Act 1998
The Data Protection Act 1998 (hereafter referred to as "The Act") is a statutory act of the government of the United Kingdom of Great Britain and Northern Ireland. The Act defines what types of data are allowed to be collected, how they should be stored and what can and cannot be done with that information. In particular The Act states that personal data relating to individuals must be stored securely and only used for legitimate purposes. Full text of The Act can be found here.
"Us" means "and-thekitchensink.co.uk"
as defined elsewhere on this web site
Personal Data Collected (Part 1)
The following customer data is collected by us as part of the formation of a contract between our customers and us and is necessary for us to enter into said contract with the customer. In addition, some of this data is also collected each time customers request services from us (either via our web site or via written purchase orders):
1. The customer's full name.
What the above information is used for:
The information collected above is used solely to implement our contract with the customer (Setting up of an account with us, supplying of goods by us and the issuing of invoices by us) and is not disclosed to any third party or used for any other purpose.
Where the above information is kept:
The above information is maintained on an electronic database used solely by us and only available to us.
Personal Data Collected (Part 2)
The following information is logged by our web and mail servers when customers contact us by these means:
1. The internet protocol address (IP address)
of the computer used to send the request.
What the above information is used for:
The information collected above is used solely for the purposes of implementing the contract between us and the customer, monitoring web and mail usage and the diagnosing and rectifying of problems that may occur
Where the above information is kept:
The above information is maintained on the server logs and is used solely by us and only available to us. We also place a cookie on customers machines which allow it to enable our order processing system to complete their details in event of a re-order.
If you have further questions or want to see the personal data we hold:
If you require further information or clarification of any of the statements made above, please contact us. We respect the personal privacy of our customers and their right to access the information held about them by us. Any customer wishing to obtain a copy of the information about them held by us should contact us (in writing) asking for the information. A charge of £10 sterling is levied for each request.